Privacy & Security

TOT Public Company Limited would like to express our gratitude to everybody who is interested in using the services provided in our www.toteservice.com. We have the policy to keep the privacy and protection of personal information strictly confidential as to assure users of the security of the information. The details are as follow:

Security of Information

As to provide security to database server and to protect any losses, damages, changes or take advantages of information without permission, the TOT has acquired the Secure Socket Layer technology, the security system that is highly accepted for its security standard, for use in communicating between you and TOT. While making registration or entering User Name and password to login to online services (which comprise billing inquries, online payment, and members' personal profile), the whole information will be transferred from your computer to the web site's database server through the Encryption process. The system will convert the information to the original version only when you want to retrieve the information for use. However, for security reason, the members had better strictly follow the regulations and Terms of Use of this web site.

Information Usage

You will be requested to fill in personal information, User Name, and password and/or other information which are necessary for using the services from this web site i.e. registration, login, and other future services. This information will be secured in the database system and will have the following benefits to you :

• Allow the system to display information or access some useful information such as billing inquiries, online payment, edit or update personal profile, change address or phone number.
• Allow the TOT to provide you with PR news, make public announcement regarding the products or services, inform you about special promotions, which will be advantageous to you.
• Use the information as primary sources in improving the content and online services of the web site that respond well to the demand of consumers.

Collecting and Disclosing Information to the Third Person

• The TOT has no policy to provide or disclose users' personal information to the third party; not even name, address, e-mail address, statistics of web site usage, records of bill payment, or other personal information; or use the information for commercial benefits. It is the exception in case that the third person is involved in the transaction or as a service provider for any particular service on the web site. Or, if the disclosure of information is demanded as a result of the enforcement of the law. For example, it will be disclosed in order to halt the argumentation with the users; or for verifying the credit card information.
• The system operator or the customer service providers under the TOT's contract are not allowed to acquire users' information for personal benefits; and are required to keep the information as confidential as stated in the contract, except that the disclosure of information is requested by the TOT.
• The TOT permits only the TOT's officers and relevant departments to access the users' information. Anyhow, that officers and departments have to be well-trained and have to totally understand the privacy policy.
• Users' information will be kept confidential both in form of documents and electronic data as well as in every process of information transfer.
• In case the TOT have to disclose users' personal information, with the reason out of that mentioned above, the TOT will contact the users for permission. However, it depends on the personal consideration of users whether or not he/she want to disclose the information.

* If the users discover the inaccuracy of personal information, please contact the officer urgently.

Links to Other Web Sites

The privacy and security policy of this web site does not cover the usage of content in web site that is linked from TOT's web site. Therefore, you should strictly follow the rules and regulation of that web site because the TOT will not resume any responsibilities for any losses and damages which might occur from using services of other web site.

Changes of Policy

The TOT reserves the right to change the policy in keeping the information of users without prior notice. However, if there are any changes regarding the privacy policy, the TOT will inform you via e-mail or other suitable methods to ensure that you are well acknowledged about the changes of the policy.

For more information about this web site, please contact
Office of TOT Internet Services, at 0-2575-8172 or 0-2575-7562.